Career Profile
I'm a dedicated Systems Administrator with a solid background in managing and maintaining on-premises Windows and Linux environments. After years of running on-premises infrastructure for .NET software, I'm eager to pivot my skills toward the cloud. I have a proven track record of managing enterprise IT operations and am now focused on transitioning my expertise into a dedicated Azure Administrator position, specializing in hybrid environments and cloud migration. My professional goal is to secure a role where I can apply my existing skills while diving deep into Azure technologies and cloud security. I am actively developing my proficiency in Intune for endpoint management, Entra ID for identity services, and Azure Virtual Desktop and Windows 365 for modern workspace solutions. I am eager to contribute to a forward-thinking team by assisting with virtual machine administration, Azure policies, security baselines, and overall cloud infrastructure management to help build a secure, efficient, and modern cloud environment.
Experience
Engineered and managed Azure Virtual Desktop environments, including the deployment of dedicated personal host pools and the creation of standardized Windows Gold Images for consistent application delivery. Utilized Microsoft Intune to configure and automate the deployment of software, security policies, and automatic Windows updates with controlled deployment rings.
Proactively enhanced the organization's security posture by implementing and enforcing security baselines and endpoint protection policies across all virtual machines and endpoints. Leveraged Windows Defender for Endpoint to identify and remediate vulnerabilities, directly improving the overall Microsoft Secure Score. Collaborated with security and IT teams to implement and manage Microsoft Entra ID and Conditional Access rules, ensuring robust identity management and secure access for all users.
Administered and maintained all aspects of on-premises Windows-based IT infrastructure, including Windows Server, Active Directory, and Group Policy for enterprise software applications. Managed system performance and security for critical infrastructure components, including databases, web servers, firewalls, and network services (DNS, SMTP, SSL). Collaborated with project managers and IT teams to ensure all deployments and configurations adhered to strict security protocols and project timelines.
Collaborated with a team of developers to design and implement web applications using Microsoft's .NET framework in C#, ensuring seamless integration with desktop applications and backend databases. Focused on developing a user-friendly, public-facing interface specifically tailored for healthcare service registration, improving user experience and accessibility.
Took an active role in advancing our development practices by leading the migration from Team Foundation to Git, and later to Azure DevOps and GitHub, streamlining version control, enhancing team collaboration, and optimizing the software delivery pipeline.
With a strong IT foundation, I managed the provisioning and configuration of web servers, including IIS, DNS, and SSL certificates on Windows Servers. This responsibility extended to troubleshooting complex connectivity issues, ensuring secure and reliable operation of the web servers while maintaining compliance with best practices for system performance and security.
Managed the user experience for our clients' desktop applications, overseeing a comprehensive support system that included a ticketing system and phone support. In the capacity of first-line support, I excelled in delivering excellent customer service within a technical environment, addressing and resolving issues to ensure optimal user satisfaction.
Extended support services to clients by creating custom metrics and reports on Key Performance Indicators (KPIs). This involved writing SQL reports tailored to clients' specific needs, utilizing their data within our desktop software. Collaborated with a diverse range of healthcare entities, including hospitals, in-house IT departments, and outsourced IT teams to ensure seamless integration and alignment with their unique requirements.
Managed the ticket processing for remote clients, overseeing the installation and configuration of servers and various hardware components. This encompassed tasks such as racking and stacking new servers, switches, and routers. Additionally, I took charge of replacing hardware components on servers and provided remote support for offline servers with a local terminal.
Extensively involved in the physical setup, I handled tasks like splicing fiber, running backbones between racks, and deploying copper connections to devices. This included terminating all cable ends and implementing a meticulous labeling system for each port to ensure organized and efficient infrastructure management.